Terms & Condition
Terms and Conditions (Nepal)

Shiva Travels Pvt. Ltd. acts as Intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. Shiva Travels Pvt. Ltd. is, therefore, not responsible for any loss, injury or damage sustained by tourists, including those occurring outside the tour program.

Additional expenses incurred due to delay arrivals, accidents, natural disaster, political actions and unrest must be borne by the clients themselves. Program, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice, before or during the tour. So, before forwarding any booking please confirm the rates with us.

The booking, with the complete details of the clients, including occupation and home address, should be made at least 3 months before of departure and must be confirmed at least six weeks in advance.

50% of total amount should reach us at the time of confirmation and all the payment must be cleared at least 2 weeks before the commencement of the trip. 66% of total amount will be refunded if the cancellation is made 2 weeks before the day of the trip commencement. 50% will be refunded if it is made before a week of departure. There after no refund will be entertained.

A separate contract form should be signed by the clients before the departure of tour which will be the official contract between clients and Shiva Travels Pvt. Ltd.

Terms and Conditions (Bhutan)

Booking Conditions
A booking form stating the complete passport details of the clients, including home address and occupation, should reach us AS EARLY AS POSSIBLE (at least 90 days before your arrival in normal condition). The tour must be confirmed at least SIX weeks in advance with a deposit of 50% of the total tour cost and 100% of ticket cost. Rest of the payment must be made at least 3 weeks before arrival. Payment can be done through bank transfers, Telex transfers, draft, cash or cheque or credit cards. The trip will begin only after the complete payment of the tour.

Single rooms and tents
All prices are based in double or twin sharing room. Hence rooms and tents are provided on double occupancy basis. If you wish to reserve a single room/tent, additional cost as "Single Supplement" (S/S) is applicable.

Alteration of Itineraries
Shiva Travels Pvt. Ltd. reserves the right to alter or change any itinerary due to circumstances beyond its control, such as cancellation of flight, natural calamities, flood, snow, political factor, weather. A briefing regarding the trip will be given before commencement of the trip.

Cancellation and Refund Policy
A nominal fee of US$ 100 per person will be charged if the confirmed trip is cancelled after the confirmation of the trip. 25 % of total cost will be charged if the confirmed booking is cancelled within a month, 50% of total cost will be charged if the confirmed bookings is cancelled 2 weeks before arrival. 100% cancellation is applicable for cancellation of confirmed booking within 12 days. No refund will be made after the tour is commenced if the trip is cancelled or shortened due to the reasons beyond the operator's control. However, clients have a right to receive full refund if Shiva Travels Pvt. Ltd. is unable to obtain the visa or attain minimum group size. Air ticket cost is non refundable after the issuance of the ticket or it will be as per the airlines rule and weather etc. A briefing regarding the trip will be given before commencement of the trip.

Terms and Conditions (Tibet)

Booking
Booking should be made as early as possible to avoid the flight seat, hotel accommodation and other problems as well as last minute rush. All booking must be confirmed at least 6 weeks in advance with the deposit of 50 % of tour cost and 100% of ticket fare. Balance payment must be cleared at least 21 days before tour departure. Clients or their passport must be available at least 7 days before departure and we can not be held responsible if we become unable to obtain visa/ticket and permits due to the late confirmation of the trip and submission of passport. Similar type (available) of hotel will be provided if room is not available on the said hotel due to the reason beyond our control.

Cancellation
A cancellation charge of US$ 100 per person is applicable if a confirmed trip is canceled. 25% on tour cost and 100% of ticket fare (or according to airlines rule) will be charged for the cancellation made 4 weeks before departure. 50% of total cost will be charged if the trip is canceled within two weeks and 75 % of total cost will be charged for the cancellation made before 10 days. No refund will be made if the trip is cancelled within a week of departure. The air ticket cancellation will be as per airlines rule (if it has been purchased). No refund for now shows up, delayed arrival of clients reason and there will not be any refund if a trip is terminated after the commencement of the trip due to the problems beyond our control.

Terms of Contract
Shiva Travels makes every effort to give you a smooth and pleasant journey. However, all the Tibet/China program are conducted strictly by Tibet Tourism Authority, Chinese/ Tibetan Tour operators. Thus, Shiva Travels or its booking agents are not responsible for any changes or alteration of program and sightseeing points beyond its control or through road blockage, floods, landslides, unexpected snow fall, illness, unrest, cancellation of flights, delayed arrival etc. Additionally, illness or accident occurring and any extra cost caused thereof should be borne by the clients themselves on the spot. No responsibility is taken for changes in printed program and its duration, type of vehicle, hotels, guest house used, personal belongings, luggage. The cost doesn't includes any insurance against accident, injuries, sickness, evacuation (in case of need), or cancellation of trip. It is highly recommended to take out insurance covering such incidents from your home country. "Clients will travel to Tibet on their own risk at all the times".

Group Leader incentive
11-15 PAX traveling together 1 member gets 25 % discount on tour cost only.
16 + PAX traveling together 1 member gets 100% discount on tour & ticket cost.

Important Notes
A) EXTRA COST ARISING DURING THE TRIP DUE TO WEATHER, CLIMATE, RAIN FALL, SNOW FALL, LANDSLIDES, FLOOD, ROAD BLOCKAGE, POLITICAL ACTIONS ETC., TO HIRE EXTRA TRANSPORTATION, PORTERS, EXTRA HOTEL ACCOMMODATION ETC., AND DUE TO FACTORS BEYOND OUR CONTROL MUST BE BORNE BY THE CLIENTS ON THE SPOT OR BY BOOKING AGENT. A BRIEFING ON COMPLETE PROGRAMS AND OTHER RELATED INFORMATION WILL BE GIVEN TO THE CLIENTS 2/3 DAYS BEFORE DEPARTURE THE OFFICE.

B) THE PERMIT, VISA FEES AND THE REGULATION ALWAYS GETS CHANGED. PLEASE WRITE TO US FOR DETAILED AND UP TO DATE INFORMATION. PLEASE VISIT OUR OTHER COLUMNS ON TIBET, BHUTAN AND NEPAL.
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Quick Contact:
Shiva Travels Pvt. Ltd
P.O.Box, 3545
Telephones: +977 1 4427569, 4427153, 4427096, 4250155
E-mail: travel@mail.com.np
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